FREQUENTLY ASKED QUESTIONS
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Go to our Find Stores page to locate a M·A·C Cosmetics store near you. M·A·C Cosmetics are also available online at Bloomingdales.com, Nordstrom.com, Belk.com, Dillards.com and Macys.com. M·A·C Pro Members can purchase M·A·C Cosmetics online with their discount at macpro.com
M·A·C Cosmetics takes great pride in producing the finest quality prestige makeup products. Consumers can be assured that by shopping at one of our authorized retail partners, they are purchasing genuine M·A·C products. Please CHAT LIVE with an Artist or call 1.800.588.0070 if you have further questions.
We are always looking for bright, energetic individuals to represent us.
Positions in our corporate offices or corporate field positions can be found on our CAREERS page.
Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications.
We are always looking for bright, energetic individuals to represent us.
While M·A·C offers advanced classes for professional artists in select cities in North America, we do not have courses for aspiring artists.
For a Makeup Artist position within a department store that carries M·A·C Cosmetics, please inquire at the M·A·C counter. You can also inquire with the Human Resources Director of the store and indicate your preference to work at the M·A·C counter.
For a Makeup Artist position in a M·A·C store, please inquire with the Store Manager directly. To find address and phone number information for stores in your area, go to Find Stores.
We'd love to do your makeup! Appointments are booked individually by store so select a location and call directly for scheduling and costs.
M·A·C Cosmetics offers makeup consultations at all of our M·A·C counter locations. Consultations offer you the opportunity to work directly with our highly trained M·A·C Artists. Go to our Find Stores page to locate a M·A·C store near you.
Because we share your commitment to the environment, M·A·C accepts returns of its primary packaging through the Back To M·A·C Program. By returning six (6) M·A·C primary packaging containers to a M·A·C counter or M·A·C Cosmetics Online, you will receive a free M·A·C lipstick of your choice as a thank you.
Since 100% of the selling price of VIVA GLAM Lipsticks and Lipglass is provided to organizations that help people living with HIV/AIDS, these are excluded from this program.
Submit your Back To M·A·C form.
US residents, mail to: M·A·C Cosmetics Online Customer Returns, 7603 Trade Port Dr, Louisville, KY 40258
Canadian residents, mail to: M·A·C Cosmetics Online Customer Returns, 550 Petrolia Rd, Toronto, ON M3J 2W
If for any reason you are not completely satisfied with your M·A·C purchase, simply return the unused portion and we will remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased Online, either placed in a M·A·C Store by a M·A·C Artist using our in-store mobile app or on maccosmetics.com, please click here for step-by-step directions on returning in-store or by mail. Please note that Gift Cards and eGift Cards cannot be returned or exchanged.
maccosmetics.com is unable to accept orders to be shipped to destinations outside of the United States. We apologize for any inconvenience. Please visit our INTERNATIONAL STORE LOCATOR.
Contact us within one hour of placing your order via our 24/7 toll-free number, 1.800.588.0070, and we will do our best to accommodate your request.
If your online order is not as expected, contact us at 1.800.588.0070 for assistance.
If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible at 1.800.588.0070 for assistance.
When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account: a credit for the returned item(s) and one charge for the item(s) requested in exchange. While both transactions are processed in our systems at the same time, please note that the issuing bank/credit card company may take up to 10 business days to post the credit to your account.
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. CHAT LIVE with a M·A·C Artist, who will be happy to help find you a new favourite.
Let us help you find your favorite product! To learn more about how our Gone But Not Forgotten team might help you locate your product, please visit us at http://elcompanies.com/Pages/Gone-But-Not-Forgotten.aspx. You may also Chat Live with our online Makeup Artists for suggestions on similar alternatives.
For online orders shipped within the United States, the following Credit Cards are accepted: American Express, Discover, MasterCard and Visa. We also accept PayPal and Gift Cards and eGift Cards purchased from M•A•C freestanding retail stores in the United States, Puerto Rico and Canada, maccosmetics.com and maccosmetis.ca.
Please enter your billing address exactly as it appears on your credit card statement. For orders shipped to the United States, we accept billing addresses from the United States, Canada and select international countries.
Pre-Order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase on www.maccosmetics.com. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.
M·A·C Cosmetics Online does not charge your credit or debit card until your item(s) has shipped (excluding M·A·C Online purchases made using our Artist-assisted in-store app). However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.
If your M·A·C Online order is placed by an Artist in a M·A·C Store using our in-store mobile app using a payment card or PayPal, the full purchase price will be immediately charged to your payment card or PayPal account at the time of purchase. If you have any questions or concerns regarding a MAC Online order placed in a MAC store, please contact us at 1.800.588.0070 for assistance.
Go to our email submission form, call us toll free at 1.800.588.0070.